Client Agreement for Emotional Healing, Coaching & Reiki Sessions

This agreement outlines how we will work together and what you can expect from our sessions. Please read carefully and ask if anything is unclear. By booking a session, you are agreeing to the terms below.

1. About My Services
I offer emotional health coaching, Reiki, and energy healing. These are complementary approaches to support your wellbeing. They are not a replacement for medical advice, diagnosis, or treatment.

2. Confidentiality
Everything you share in session is confidential. The only exceptions are if I believe you or someone else is at risk of harm, or if I’m legally required to disclose information. I may discuss aspects of our work with my professional supervisor (without identifying you) to ensure I provide the best support.

3. Data Protection
Your personal information is stored securely and in line with UK GDPR. You can request to see or delete your data at any time. My full privacy policy is available on request.

4. Scope of Practice
I am not a doctor, therapist, or psychiatrist. I do not diagnose or treat medical conditions. My work is supportive and holistic, helping you explore emotions, shift patterns, and feel more empowered.

5. Booking and Payments

• Sessions must be paid for in full at the time of booking, unless we’ve agreed a payment plan in advance.

• Payments are non-refundable except under the cancellation policy below.

6. Cancellations and Rescheduling

• You must cancel at least 48 hours in advance to receive a refund.

• You can reschedule up to 24 hours before your session.

• If you cancel or reschedule outside of these timeframes, or miss your session, the full fee will still be payable.

• Rescheduling after a missed or late-cancelled session is at my discretion.

7. Session Length and Punctuality
Please arrive on time. If you are late, your session will still end at the scheduled time.

8. Online and In-Person Sessions
I offer sessions online (via Zoom) and in person at Butterthwaite House. Let me know your preference at the time of booking.

9. Accessibility
My treatment room is on the first floor with no lift. If this poses a challenge, I can offer your session online instead.

10. What to Expect from Reiki and Energy Work

• Reiki may involve gentle touch or working in your energy field without physical contact.

• You may feel warmth, tingling, emotion, or deep relaxation.

• Energy healing is not a substitute for medical treatment. You are responsible for seeking appropriate care where needed.

11. Consent
By booking, you consent to receiving the types of support we’ve agreed upon, including Reiki or coaching. You can pause or stop a session at any time.

12. Health Considerations
Please inform me of any relevant health conditions (e.g. pregnancy, epilepsy, mental health diagnoses, recent surgery). This helps me adapt the session safely.

13. Physical Space and Liability
By entering my treatment space, you agree to:

• Respect the environment and furnishings

• Take responsibility for your own belongings and safety

• Understand that I am insured, but I am not liable for injuries caused by your own actions or accidents outside my control

14. Communication Between Sessions
I am available for brief check-ins or admin (rescheduling, payments) during working hours. I do not offer emergency or crisis support. Please contact your GP or emergency services if you need urgent help.

15. Results and Responsibility
I cannot guarantee specific results. You are responsible for your own wellbeing, choices, and personal growth. I will support you with tools and space for transformation, but the work is collaborative.

16. Children and Vulnerable Adults
If working with under-18s or vulnerable adults, a parent/guardian must consent and attend as appropriate. Safeguarding is taken seriously.

17. Respectful Behaviour
Please treat our work with respect. Aggressive, inappropriate, or disrespectful behaviour will result in termination of our work together, with no refund.

18. Ending Our Work Together
You can end our work at any time. I also reserve the right to end sessions if I believe they are no longer appropriate or beneficial.

19. Complaints
If you’re unhappy, please speak to me first. I take feedback seriously. If unresolved, you can contact my professional body (details provided on request).

20. Agreement 20.1. By booking a session, you confirm that you have read, understood, and agree to this client agreement.